How can we help you?

Simply contact us via email at info@viaggiarebene.com or through our contact form. To prepare an accurate proposal, we'll need:

• Your preferred destination(s)
• Travel dates (even approximate)
• Number of travelers (adults, children, ages)
• Budget range (economy / comfort / luxury)
• Special interests or requirements

We typically provide a detailed proposal within 2-3 business days.

Each quote is tailored to your specific needs, but our proposals typically include:

• Accommodation at carefully selected properties
• Ground transportation (transfers, private drivers, or rental vehicles as appropriate)
• Guided experiences and activities
• Selected meals (as per itinerary)
• 24/7 support during the trip
• All taxes and service charges

We always provide a clear breakdown of what's included and what's not in every proposal.

Yes, we work extensively with travel advisors, tour operators, and travel agencies, sport clubs, companies on a B2B basis. We provide competitive net rates with transparent terms. Contact us at info@viaggiarebene.com to discuss partnership opportunities and commission structures.

Absolutely. Custom itineraries are what we do best. We don't sell packaged tours—every journey we create is tailored to your clients' specific interests, pace, and preferences. Whether it's culinary immersion, cultural deep-dives, active adventures, or slow travel, we build it from scratch.

We accept:

• Bank transfer (SEPA)
• Major credit cards (Visa, Mastercard, American Express)

Payment terms are specified in each quote and confirmed upon booking.

Our standard payment schedule is:

• 20% deposit at time of booking
• Balance (80%) due 30 days before departure

For bookings made within 30 days of departure, full payment is required at time of confirmation. Different terms may apply for specific hotels, experiences, or museum tickets that require full prepayment.

All our prices are quoted in Euros (€). If you require pricing in other currencies, we can provide indicative amounts, but please note that final pricing remains in EUR and may be subject to exchange rate fluctuations.

Standard quotes are valid for 15 days from the date of issue. This allows sufficient time for decision-making while ensuring availability and pricing accuracy. If you need an extension, please contact us—we're happy to reconfirm availability when possible.

Our standard cancellation policy is:

• 20% non-refundable deposit for all bookings
• 50% cancellation fee (including deposit) if canceled 30-21 days before arrival
• 75% cancellation fee (including deposit) if canceled 20-15 days before arrival
• 100% cancellation fee if canceled 14 days or less before arrival

Important: Different cancellation terms may apply for specific suppliers (hotels, museums, experiences) that require full prepayment at booking. These will be clearly communicated in your quote and booking confirmation.

Yes, we can assist with modifications subject to supplier availability and terms. Please note:

• Minor changes (names, special requests) are typically possible at no charge
• Date changes, hotel upgrades, or itinerary modifications may incur fees from suppliers
• Changes requested within 30 days of departure are subject to availability and may involve cancellation penalties

Contact us as soon as possible if you need to modify a confirmed booking.

Strongly recommended. Travel insurance protects against unforeseen events like illness, injury, trip cancellation, lost luggage, and travel delays. We work with leading insurance providers and can include a tailored policy in your quote. Insurance must be purchased at the time of booking or within 14 days to cover pre-existing conditions.

If your cancellation is due to covered circumstances (illness, injury, family emergency, etc.) and you have travel insurance, you may be able to reclaim cancellation charges from your insurance provider. We'll provide all necessary documentation to support your claim.

Refunds, where applicable per the cancellation policy, are processed within 14 business days of the cancellation notification. Refunds are issued to the original payment method. Please note that the 20% deposit is always non-refundable as it covers our administrative costs and supplier commitments.

We specialize in authentic, off-the-beaten-path experiences across Italy. Our expertise includes:

• Culinary journeys: cooking classes, wine tours, food markets, dining experiences
• Cultural immersion: art, architecture, history with local experts
• Active adventures: hiking in the Alps, skiing, cycling tours
• Unique experiences: private workshops, artisan visits, exclusive access
• Multi-generational travel: family-friendly itineraries with varied activities

We focus on quality over quantity, creating journeys that reveal the real Italy beyond the tourist highlights.

We offer bespoke services across all regions of Italy, from the dramatic Alpine peaks to the sun-soaked southern coasts. Our team has particular expertise in:

• Northern Italy: Trentino-Alto Adige, Lake District, Dolomites, Veneto
• Tuscany & Umbria
• Rome & Lazio
• Amalfi Coast & Campania
• Sicily & Southern Italy
• Lesser-known regions: Marche, Abruzzo, Puglia, Piedmont

We're passionate about showcasing both iconic destinations and hidden gems.

Yes. We handle all ground transportation including:

• Private airport transfers
• Chauffeur-driven vehicles for tours
• Car rentals with full support
• Train tickets and assistance
• Helicopter transfers for special requests

All our drivers are professional, English-speaking, and knowledgeable about the regions they serve.

Absolutely. We work extensively with restaurants, cooking schools, and hotels to accommodate dietary needs including:

• Vegetarian / Vegan
• Gluten-free (celiac disease)
• Food allergies and intolerances
• Other specific requirements

Please inform us of any dietary restrictions at the time of booking so we can make appropriate arrangements.

Yes. Our guides speak English fluently, and we can arrange guides in other languages

including:

• Spanish, French, German
• Portuguese, Japanese, Serbian, Polish, Lithuanian
• Mandarin, Russian, Arabic (subject to availability)

All our guides are licensed, knowledgeable, and passionate about sharing Italian culture.

There is no minimum group size. We organize trips for:

• Individual travelers
• Couples
• Families
• Small groups (up to 8 people)
• Corporate groups and incentive travel (any size)

We try our best to accommodate urgent requests, but availability depends on the season and destination. For best results, we recommend booking at least 60 -90 days in advance. For last-minute inquiries (within 30 days), contact us immediately—we'll do everything possible to create a memorable experience.

If something isn't right, we want to know immediately so we can fix it on the spot. Travelers should contact us right away via the emergency number provided. We'll:

1. Listen to the concern
2. Take immediate action to resolve the issue locally
3. Follow up to ensure satisfaction
4. Document the incident for quality improvement

If a matter cannot be resolved during the trip, we request written feedback within 28 days of return so we can investigate properly and address the situation.

We work with:

• Corporate clients: incentive travel, team building, executive retreats, employee rewards
• Travel advisors: looking for a trusted Italy specialist for their clients
• Tour operators: seeking ground services, custom FIT packages, or white-label solutions
• Small groups: friends, families, special interest groups

We maintain comprehensive professional liability insurance with UNIPOL (Policy 1/39818/319/185637534) and insolvency protection fund FOGAR (Policy 631.36.931094) as required by Italian law for tour operators. This protects your bookings and ensures compliance with consumer protection regulations.

Yes. Viaggiare Bene Srls is a fully licensed and insured tour operator authorized by the Autonomous Province of Trento:

• License Number: 123 (issued 11.05.2020)
• Registration: REA TN 235009
• VAT Number: IT 02580430227
• Registered Office: Strada del Norge 35, 38123 Trento, Italy

We also recommend all travelers:

• Purchase comprehensive travel insurance
• Follow local laws and customs
• Take normal precautions with valuables
• Stay informed about weather conditions and local advisories

Visa requirements vary by nationality and purpose of visit. Citizens of the US, Canada, Australia, UK, and many other countries can visit Italy visa-free for tourism stays up to 90 days within a 180-day period (Schengen rules).

For business travel, work, study, or stays longer than 90 days, a visa may be required. We recommend checking with the Italian embassy or consulate in your country at least 8 weeks before travel.

Please, always check visa requirements with your local Italian embassy before planning the trip.

While we specialize in ground services within Italy, we can assist with flight recommendations and coordination. However, we typically don't book international flights directly. We're happy to work with your preferred travel advisor or airline for seamless coordination of arrival and departure times.

We recommend:

• 60-90 days for standard trips during mid-season
• 90-120 days for peak season (Easter, July-August, Christmas)
• 30-60 days minimum for special experiences, private guides, or exclusive venues
• As early as possible for large groups, holiday periods, or specific event dates

Some properties and experiences book up 6-12 months in advance, especially in high season.

Flight delays happen. When they do:

1. Contact us immediately via the emergency number
2. We'll adjust your ground transportation and notify hotels
3. Our team coordinates with all suppliers to minimize disruption

We monitor major flight disruptions proactively and will often reach out to you before you contact us.

Main Office (Trento): Monday - Friday: 9:00 AM - 6:00 PM CET: By appointment Saturday & Sunday: Closed

Email: We respond to all inquiries within 24 business hours Emergency line: Available 24/7 for travelers on active trips

We operate year-round, though availability varies by destination and season:

• Spring & Fall (Apr-May, Sep-Oct): Best weather, moderate crowds—our busiest seasons
• Summer (Jun-Aug): Peak season in most regions; some Alpine destinations at their best
• Winter (Nov-Mar): Skiing season in the Alps; lower season on coasts and cities (except holidays)

Some suppliers have seasonal closures (typically November and February in coastal areas). We'll advise on optimal timing for your specific interests.

Yes. We strive to make Italy accessible for all travelers. We can arrange:

• Wheelchair-accessible transportation
• Hotels with appropriate facilities
• Modified itineraries to accommodate physical limitations

Please inform us of specific needs at the time of inquiry so we can create an appropriate itinerary and confirm accessibility details with all suppliers.

Absolutely! Italy is one of the most romantic destinations in the world, and we love creating magical moments. Whether it's a marriage proposal, anniversary celebration, birthday surprise, or vow renewal, we can arrange:

• Private venues with special setups
• Musicians, photographers, videographers
• Celebration dinners
• Flowers, champagne, custom cakes
• Coordination with hotels for in-room surprises

Just let us know what you're envisioning—we'll handle the details while maintaining complete discretion.

We're committed to sustainable tourism that benefits local communities and preserves Italy's cultural and natural heritage. Our approach includes:

• Partnering with locally-owned hotels, restaurants, and businesses
• Supporting traditional artisans and family producers
• Choosing experiences that respect local culture and environment
• Educating travelers about responsible behavior
• Minimizing environmental impact where possible